Music Store sells their products European-wide and is one of the biggest online German instruments and accesory seller. They sell the majority of their products via a hugely successful online-shop, from telesales as well as from their flagshipstore in Köln that also acts as the main warehouse hub for Europe.
“Paper packaging allows us to ship all the boxes we need. The speed is just incredible”
Angelo De Meo, Logistics Manager
Application and customer challenges
Prior to using Ranpak, airbags systems were being used. Whilst they did the job when it comes to plainly filling empty spaces in the box, they turned out to be a bottelneck when it came to speed and properly protecting the products in the box.
Fulfilling all orders the next day, required a different approach from Music Store. They turned to Ranpak and Brangs&Heinrich, who collectively proposed several cushioning and voidfilling solutions.
Three things were of great importance: speed of packing, costs in the box and since happy customers are a major priority at Music Store, the products needed to arrive safely so protection was important too. Music Store has split the flow of larger/bulky items and the smaller items in a box so they can be handled separately.
After careful consideration and many hours consulting, the larger/fragile items they boxes will be cushioned using PadPak LC pads that drops into the box automatically. The orders that just need plain voidfill are handled downstairs using FillPak standard machines. This allows up to 1000 orders a day to be shipped. These inline solutions offer the speed and protection needed, whilst keeping packaging cost at a minimum.